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Mortgage Brokers Treat Customers Fairly

May 16, 2005 at 2:33 AM

The Institute of Financial Services (ifs) has received unequivocal support for a new qualification that teaches financial services industry professionals how to ‘Treat Customers Fairly’.

The now defunct, non-statutory mortgage industry regulator, the Mortgage Code Compliance Board (MCCB), has awarded the ifs £200,000 to contribute towards ‘qualifications development’ - three quarters of which is to help pay for the new ifs’ Certificate of Regulated Customer Care (CeRCC).

Contrary to often bad publicity, mortgage brokers are clearly committed to helping improve levels of professionalism throughout the financial services industry. The new statutory regulator, the Financial Services Authority (FSA) has placed ‘Treating Customers Fairly’ high on its list of priorities. Therefore this new qualification will be a way of measuring that. The Institute of Financial Services (ifs) is the UK’s leading School of Finance and is the provider of the Certificate in Mortgage Advice and Practice (CeMAP®), which UK mortgage brokers/advisers must have in order to arrange mortgages for people. To speak to a Mortgage Broker in your area, arrange a call back quote.



Tags: Mortgage Broker
Category: Mortgage Broker

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